FAQs
If you have any questions that aren't answered below, please don't hesitate to contact us with your query.
Trips.
How long are your school trips?
Our school trips tend to run from Monday to Friday.
When would we arrive?
It depends on your what Ferry port you chose to travel from. With Brittanny Ferries you have the option of travelling Sunday night from Portsmouth to Caen to maximise your time in France as it arrives early monday morning giving you a whole extra day in France. The majority of schools travel on Monday morning either from Portsmouth - Caen / Cherbourg or on the Dover - Calais crossing. The shortest crossing is the 30 minute Eurotunnel shuttle from Folkstone to Calais.
When would we leave?
Generally schools leave on Friday morning depending on the time of their Ferry and what Ferry port they are travelling from. If you would like to stay for a shorter or longer period than 4 nights then this can be arranged.
Accommodation.
Can I see the centre before I decide?
RocknRoll Adventures encourages first time teachers who are not familiar with the RocknRoll Adventures experience to attend inspection visits and preview weekends at RARA centres in Normandy and the Pyrenees. These events provide you with the oppurtunity to view surroundings, accommodation and facilities and question our staff regarding saftey, RARA practises or any other aspect of your trip. Full board accommodation at the centre is provided free of charge and is avaliable for up to two teachers per school.
Is my Money safe with RARA?
Yes we are a member of the TTA which means that all the travel arrangements that we sell are protected in case of the financcial falilure of the travel company.
What level of support can I expect from RARA staff?
From your initial enquiry to the end of your stay with us, RocknRoll Adventures' service involves thorough discussion regarding your group's needs and expectations.
Mature and experienced instructors, hosting and guiding staff will provide support to your group. They will ensure safety is a priority at all times, that you feel well looked after and that any difficulties that may arise are met with a sense of urgency to allow both students and teachers to enjoy their time in France.
Do you supply towels?
No.
How many other people will be staying with us?
None you will be in sole occupancy accommodation.
How many people can you accommodate?
We can accommodate groups of upto 53 people.
What facilities are there at the property?
You will be sent a detailed list of all the facilities at your accommodation on booking, but generally our accommodation has bedrooms, dining room / lounge area, toilets, shower rooms, outside playing areas.
Is bedding provided?
A bottom sheet and blanket are provided. Teachers and pupils will need to bring their own sleeping bag, top sheet or duvet with you.
When can we check in?
Check in time is 1600. However you can park up and familiarise yourself with the local surroundings. Check out time is 10am
Are the bedrooms en-suite?
It depends on the property. On booking we will tell you how many rooms in the property have en-suite bathrooms.
Do you cook an evening meal every night?
Yes.
What precautions do you take for fire safety?
All Children are made aware of safety procedures and shown exits and assembly points before they go to bed on their first night at the centre.
Activities
Do you use qualified instructors and guides?
All leaders and guides are qualified in their chosen areas.
Will I need insurance?
Yes. Holiday Insurance to cover all the activities that you are taking part in. We can arrange activities Insurance for you through Endsleigh Insurance from as little as £5 per student.
How long do the activities last?
It depends on the activity. On booking you will be sent a detailed activity timetable, including the length of time of each activity.
Why do you typically offer a maximum of 2 activities a day?
We allow half a day per activity to ensure that you get the most from each activity, don't feel rushed and can relax on your RARA school trip.
Costs and Payments
How much is the deposit to reserve a holiday with RARA?
20% deposit for the entire trip will reserve your holiday dates.
Are deposits refundable?
Yes. Check our terms and conditions for more info on refunds.
When is the balance of the holiday payable?
8 weeks before the start date of your trip.
Do we get a refund if we cancel our trip?
Yes you will get a full refund depending on when you cancel your holiday. Please refer to the booking terms and conditions form to see our policy on cancellations.
What happens if RARA adventures cancels our holiday?
In the unlikely event RARA had to cancel your holiday the customer will receive a full refund.
Clothing
What do I need to bring?
On booking we will forward a RARA check list for your specific activities.
Food
Is lunch provided?
Yes. Packed lunches comprises of: Baguette (ham, cheese, tuna, egg, chicken), crisps, cereal bar, water, fruit.
Are food making facilities available?
No.
Do you cater for special diets?
Yes, just let us know when you fill out your booking form and we will inform our cooks of your special dietary requests.
When are meals served?
Breakfast 0700-0800
Lunch 1200-1300
Dinner 1900-2000
Travel
Is the coach included in the cost?
Yes, but if you prefer you can arrange your own coach.
Is there coach parking at the accommodation?
Yes.
How will we find our accommodation once in France?
The coach driver will have the post code and address.
